Shipping Policy​

At Urban Organic Superfood, we work to get your order to you quickly and in perfect condition. This shipping policy covers our delivery options, timelines, tracking, and everything you need to know about receiving your order.

1. Delivery Options

Standard Shipping — 2-3 business days

Expedited Shipping — 5-7 business days

Next-Day Delivery — 2-3 business days

2. Shipping Areas

Currently, we ship across India. At this time, we deliver within the country only. However, we’re working to expand our shipping areas soon, so stay tuned for updates.

3. Order Processing Time

Typically, we process orders within 1-2 business days before they ship. Need to change or cancel your order? First, contact us within 12 hours of placing it, and we’ll do our best to help. Once we dispatch an order, we can’t modify or cancel it. However, you’re welcome to request a return once it arrives, as per our returns policy.

4. Tracking Your Order

As soon as your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your shipment.

5. Shipping Policy: Costs & Charges

At checkout, we calculate shipping charges based on your delivery location. In addition, free shipping may apply on eligible orders above a minimum purchase amount.

6. Handling and Packaging

We carefully package every order so that it reaches you safe and fresh. Moreover, we’ll show any applicable handling fees at checkout.

7. Shipping & Delivery Issues

If your package arrives lost or damaged, contact our support team right away, and we’ll sort it out for you. Furthermore, should any delay occur, we’ll keep you updated by email or phone.

8. Returns and Exchanges

For returns and exchanges, please see our Returns Policy. Unless stated otherwise, the customer covers return shipping costs.

9. Customer Support

Have a question about your order or this shipping policy? Simply reach us at info@urbanorganicsuperfood.com or call +91 9773506173.